Refund policy

Return & Refund Policy

Returns
We accept returns requested within 7 days of purchase. To be eligible, the item must be unused and in its original condition and packaging. Items that have been installed, used, scratched or modified can't be returned.

How to start a return
Email sales@framexframes.com with your order number before sending anything back. Returns sent without contacting us first may not be accepted.

Return shipping
You're responsible for all return shipping costs. We recommend using a trackable shipping service, since we can't issue a refund for a return we never receive.

Refunds
Once we receive and inspect your return, we'll refund the product price to your original payment method. The shipping fee you paid on your original order is non-refundable. Your bank or card issuer may take a few extra business days to post the refund.

Lost or damaged orders
If your order is lost in transit or arrives damaged, email sales@framexframes.com with your order number and photos of the damage. We'll ship you a replacement of the same item at no cost.

Questions
Contact us anytime at sales@framexframes.com.